Terms & Conditions

1. About Ones Vintage

1.1 Ones Vintage is an independent retailer specialising in authenticated pre-owned and vintage luxury goods.

1.2 Unless otherwise stated, products offered by Ones Vintage are pre-owned, vintage, consigned, or otherwise previously owned items and are not sold as brand-new goods.

1.3 Ones Vintage is an independent reseller and is not affiliated with, endorsed by, sponsored by, or officially connected with any of the brands whose products appear on our website.

All trademarks, brand names, logos, and other intellectual property belonging to third-party brands remain the property of their respective owners. References to brand names are used solely for identification and descriptive purposes.

2. Product Information & Availability

2.1 We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, condition information, accessories, prices, and other information displayed on our website are accurate.

However, due to the nature of pre-owned and vintage goods, minor variations or discrepancies may occur.

2.2 Photographs form an important part of the product description.

Customers are responsible for carefully reviewing all available photographs, product descriptions, condition information, measurements, accessories, and other relevant details before purchasing.

If additional photographs, measurements, condition information, or clarification are required, the customer must contact Ones Vintage before placing an order or completing a purchase.

2.3 Colours and appearance may vary slightly depending on lighting, photography, screen settings, and device displays.

2.4 All products are subject to availability.

Certain items may also be offered through our physical stores or other sales channels and may occasionally become unavailable after an order has been placed.

If Ones Vintage cancels an order because the product is no longer available, any payment actually received for that unavailable product will be refunded.

3. Orders & Customer Responsibility

3.1 Submission of an order does not necessarily constitute acceptance of the order by Ones Vintage.

Ones Vintage reserves the right to accept, decline, place on hold, or cancel an order in circumstances including product unavailability, payment issues, suspected fraud, pricing or listing errors, failure to receive payment, or other circumstances preventing completion of the transaction.

3.2 Customers are responsible for ensuring that all information submitted with an order is accurate and complete, including:

• full name;
• shipping address;
• telephone number;
• email address;
• Tax ID where required; and
• any information required for payment, delivery, customs clearance, or importation.

3.3 Customers are responsible for reviewing and confirming all relevant product information before placing an order or completing a purchase.

Any questions regarding condition, size, colour, measurements, accessories, authentication, previous maintenance or restoration, shipping, customs requirements, after-sales service, or other product information must be raised with Ones Vintage before purchase.

3.4 By placing an order or completing a purchase, the customer confirms that sufficient opportunity has been provided to review the product and ask any questions considered necessary.

The customer will be deemed to have understood and accepted the product information and condition available before purchase.

3.5 Once an order has been processed or dispatched, Ones Vintage may not be able to amend the delivery address, contact details, or other order information.

4. Pricing, Payment & Payment Confirmation

4.1 Prices are displayed in the currency indicated on our website and may change without prior notice.

4.2 Customers are responsible for reviewing the final product price, shipping charges, taxes where applicable, and other charges before completing payment.

A bank transfer receipt, payment screenshot, transaction reference, credit card authorisation, payment notification, or other evidence that payment has been initiated does not by itself constitute confirmed receipt of payment by Ones Vintage.

If Ones Vintage has not actually received the cleared funds because of banking delays, failed transfers, reversed payments, payment processing issues, third-party payment provider issues, security reviews, or any other reason, the order will be treated as unpaid.

4.4 Where payment is made by credit card, debit card, digital wallet, online payment platform, or another electronic payment method, Ones Vintage reserves the right to wait until the payment has been fully settled and/or paid out to us by the relevant payment provider before dispatching the product.

Products will only be dispatched after Ones Vintage has confirmed full receipt of payment.

Settlement and payout processing times may vary depending on banks, card issuers, payment providers, security checks, weekends, public holidays, and other processing circumstances.

4.5 If payment has not been successfully received or confirmed, Ones Vintage reserves the right to place the order on hold or cancel the order.

4.6 Pricing, product descriptions, specifications, availability, or other website information may occasionally contain typographical, technical, system, or human errors.

Ones Vintage reserves the right to correct such errors and to refuse or cancel an affected order, including after payment has been initiated or processed.

If Ones Vintage cancels an order solely because of such an error, the amount actually received for the cancelled product will be refunded.

5. Pre-Owned & Vintage Condition

5.1 Customers acknowledge that pre-owned and vintage products are not new and may show signs of age, storage, previous use, maintenance, or restoration.

These may include, without limitation:

• scratches, scuffs, dents, or surface marks;
• stains, spots, discolouration, fading, or colour transfer;
• leather creasing, dryness, softness, ageing, or natural patina;
• hardware scratches, tarnishing, oxidation, plating wear, or colour changes;
• interior wear, marks, dust, or odour;
• loose threads, edge wear, glazing wear, or stitching irregularities;
• storage marks or shape changes;
• previous repairs;
• recolouring, touch-ups, conditioning, or spa treatments; or
• other restoration or maintenance work.

Such characteristics may be consistent with the age and pre-owned nature of the item and do not automatically constitute defects.

5.2 Condition descriptions and condition ratings are provided as a general guide. Assessment of the condition of a pre-owned item is inherently subjective.

Customers should therefore consider the complete product listing, photographs, description, measurements, and disclosed information rather than relying solely on a condition rating or category.

5.3 Ones Vintage makes reasonable efforts to disclose material condition issues known to us.

However, minor signs of wear, ageing, maintenance, restoration, storage, or imperfections reasonably consistent with a pre-owned or vintage item may not always be individually identified.

5.4 Customers who are particularly sensitive to wear, repairs, spa treatments, recolouring, touch-ups, odour, ageing, or other characteristics of pre-owned goods must contact Ones Vintage before purchasing.

5.5 Original Brand / Boutique After-Sales Service

Due to the pre-owned and/or vintage nature of products sold by Ones Vintage, we do not guarantee that the original brand, boutique, manufacturer, or authorised service centre will provide any after-sales service, repair, maintenance, replacement parts, restoration, inspection, or other support.

Such service may be unavailable or refused for reasons including:

• the age or vintage nature of the product;
• the product being discontinued or no longer in production;
• scarcity or unavailability of replacement parts or materials;
• changes in the brand's repair or after-sales policies;
• previous repairs, restoration, recolouring, touch-ups, spa treatments, or modifications;
• the product having been purchased through the secondary or pre-owned market;
• inability to obtain suitable materials or components; or
• any other reason determined by the relevant brand, boutique, manufacturer, or service provider.

Any decision regarding whether to accept a product for repair, maintenance, restoration, inspection, or other after-sales service is made solely by the relevant brand or service provider.

Customers who consider future official brand servicing important must make their own enquiries with the relevant brand before purchasing.

6. Accessories

6.1 Only accessories expressly stated in the product description or expressly shown as included with the product are included in the sale.

Accessories may include dust bags, boxes, straps, locks, keys, clochettes, authenticity cards, receipts, booklets, pouches, or authentication certificates.

6.2 Packaging and accessories accompanying pre-owned products may themselves show signs of age, wear, storage, damage, replacement, or previous use.

6.3 Customers must not assume that original packaging or accessories are included unless specifically stated.

7. Authentication

7.1 Ones Vintage takes authenticity seriously. All products sold by Ones Vintage are authenticated before sale and are provided with an authentication certificate.

Our primary authentication providers are Entrupy and LegitApp. Other recognised authentication services may also be used where appropriate depending on the product, brand, category, age, materials, or other relevant circumstances.

7.2 The authentication method and authentication provider used for each product are determined by Ones Vintage.

The authentication certificate provided with a product reflects the authenticity assessment conducted by the relevant authentication provider.

7.3 Customer Requests for a Specific Authentication Provider

If a customer requires authentication by a specific authentication company, provider, or service other than the authentication arranged by Ones Vintage, this requirement must be raised with Ones Vintage before placing an order or completing the purchase.

Any additional or specifically requested authentication is subject to:

• prior agreement by Ones Vintage;
• availability and acceptance of the item by the requested authentication provider;
• applicable fees; and
• any additional time or arrangements required.

Unless expressly agreed in writing before purchase, Ones Vintage is under no obligation to arrange authentication through a customer-selected authentication provider.

7.4 By placing an order or completing a purchase, the customer acknowledges and accepts the authentication method, authentication provider, and authentication certificate arranged or provided by Ones Vintage for the product.

After an order has been placed or a purchase has been completed, the customer may not request cancellation, refund, return, or exchange on the grounds that:

• the product was not authenticated by an authentication provider specifically preferred or selected by the customer;
• the customer subsequently decides that they prefer another authentication provider;
• another authentication provider, platform, reseller, store, individual, or other third party subsequently provides a different opinion or authentication result; or
• the customer personally prefers or places greater reliance on another authentication service.

7.5 Ones Vintage provides authentication and an authentication certificate for all products sold by us.

A customer's personal preference regarding the authentication provider is the customer's own preference and does not create an obligation on Ones Vintage to provide additional authentication, cancellation, refund, return, or exchange after purchase.

8. Final Sale — No Cooling-Off, Trial or Inspection Period

Once an order has been placed or a purchase has been completed, Ones Vintage does not accept cancellations, refunds, returns, or exchanges.

8.2 Customer Acknowledgement

By placing an order or completing a purchase, the customer confirms and acknowledges that they have:

• carefully reviewed the product photographs, description, condition information, measurements, accessories, and other information provided;
• had sufficient opportunity to contact Ones Vintage before purchasing;
• asked any questions considered necessary;
• obtained any additional information or clarification considered necessary;
• understood and accepted the condition and characteristics of the product, including its pre-owned or vintage nature; and
• made the decision to purchase based on the information available before purchase.

Once an order has been placed or a purchase has been completed, the customer will be deemed to have fully understood, acknowledged, and accepted the product and its condition.

8.3 Ones Vintage does not accept cancellations, refunds, returns, or exchanges due to:

• change of mind;
• personal preference or expectations;
• fit, size, or measurements;
• colour differences caused by screens, photography, or lighting;
• signs of wear or ageing;
• subjective disagreement regarding condition grading;
• previous maintenance, recolouring, touch-ups, spa treatments, repairs, or restoration;
• characteristics associated with the age or pre-owned nature of the product;
• an original brand or boutique refusing or being unable to provide after-sales service;
• matters disclosed or reasonably visible in the photographs or product description;
• information that could have been clarified with Ones Vintage before purchase;
• preference for a different authentication provider after purchase; or
• a different opinion or authentication result subsequently provided by another authentication provider, platform, reseller, store, individual, or other third party.

Customers must raise and clarify all questions or concerns before placing an order or completing a purchase.

9. Reservation Deposits

9.1 Ones Vintage may agree to reserve an available product for a customer upon payment of a deposit.

9.2 Unless another amount is mutually agreed between the customer and Ones Vintage, the reservation deposit shall be 50% of the total product price.

Payment of the deposit constitutes the customer's commitment to purchase the product.

9.3 Unless another payment deadline is mutually agreed between the customer and Ones Vintage, the remaining balance must be paid in full within three (3) calendar days from the date the deposit is paid.

“Calendar days” include Saturdays, Sundays, and public holidays.

9.4 The customer acknowledges that once a reservation deposit has been accepted, Ones Vintage may remove the product from sale, mark the product as reserved, stop offering it to other customers, and/or decline other potential purchasers in reliance on the customer's commitment to complete the purchase.

The deposit is non-refundable if the customer fails to complete the purchase within the applicable or mutually agreed payment period or decides not to proceed with the purchase.

9.5 A reservation deposit may not be transferred to another product, customer, order, or future purchase unless otherwise mutually agreed with Ones Vintage.

10. Pre-Order Products

10.1 Certain products may be offered for pre-order before they are available for immediate delivery.

Any estimated arrival, availability, dispatch, or delivery date is an estimate only and is not guaranteed.

10.2 Pre-order products may be delayed due to customs clearance or inspection, import/export procedures, transportation or courier delays, supplier or sourcing delays, public holidays or festive periods, weather, flight or transportation disruption, government or regulatory requirements, or other circumstances affecting sourcing, transportation, customs clearance, or delivery.

10.3 A delay in the estimated arrival, availability, dispatch, or delivery date of a pre-order product does not entitle the customer to cancel the order or request a refund, return, or exchange.

10.4 Once a pre-order has been placed and payment has been made, the pre-order is final and cannot be cancelled, refunded, returned, or exchanged because of delay, change of mind, or other similar reasons.

11. Inspection, Unboxing Video & Security Tag

11.1 Courier Deliveries

Customers receiving an order by courier must inspect the order promptly upon delivery.

Any visible discrepancy relating to the item, accessories, condition, parcel contents, shipping damage, or other apparent issue must be reported to Ones Vintage within 24 hours of confirmed delivery.

11.2 Unboxing Video Requirement

For courier-delivered orders, any report concerning parcel contents, condition upon arrival, missing accessories, shipping damage, or another delivery-related discrepancy must include:

• the order number;
• a clear description of the issue;
• clear photographs;
• a complete, continuous, and unedited unboxing video showing the parcel before opening, shipping label, unopened packaging, complete opening process, and the item and accessories immediately after removal from the parcel;
• photographs of the external and internal packaging where relevant; and
• other information requested by Ones Vintage for investigation.

Where an unboxing video is required to verify the circumstances, a report without a complete, continuous, and unedited unboxing video may not be accepted or processed.

11.3 Security Tag

Items sold by Ones Vintage may be fitted with a security / anti-removal tag before dispatch or collection.

The security tag must remain fully attached, intact, and unaltered while the customer inspects the item.

Customers must inspect the product carefully and raise any concerns before removing the security tag.

11.4 In-Store Collection & Face-to-Face Handover

Customers collecting a product from a Ones Vintage store or receiving a product through an agreed face-to-face handover are responsible for carefully inspecting the product, its condition, accessories, and all relevant details before accepting the product and leaving the store or handover location.

Customers should take sufficient time to inspect the product and raise any questions before completing the handover.

Once the customer has accepted the product and left the Ones Vintage store or agreed handover location, the transaction shall be considered completed and the product accepted in its inspected condition.

After leaving the store or handover location, no cancellation, refund, return, or exchange will be accepted for matters relating to condition, accessories, personal expectations, change of mind, or any issue that could have been identified or clarified during inspection at the time of collection or handover.

12. Shipping & Delivery

12.1 Orders are shipped to the delivery address provided by the customer.

Customers are responsible for ensuring that the recipient name, shipping address, telephone number, email address, and other delivery information are accurate and complete.

12.2 Estimated delivery times are provided for reference only and are not guaranteed.

Delivery may be affected by customs clearance, courier operations, weather, public holidays, security checks, remote delivery locations, transportation disruption, customer information, or other delivery circumstances.

12.3 Customers are responsible for monitoring their shipment and responding promptly to requests from couriers or customs authorities.

13. Import Duties, Taxes & Customs Clearance

13.1 International shipments may be subject to import duties, customs duties, VAT, sales taxes, brokerage charges, processing fees, and other charges imposed by the destination country or relevant authorities.

Unless expressly stated otherwise, these charges are not included in the product price or shipping charge and are the responsibility of the recipient/customer.

13.2 Customers are responsible for understanding and complying with the import and customs requirements applicable to their destination.

13.3 Customers must cooperate with the courier and customs authorities throughout customs clearance and delivery, including providing where required:

• a Tax ID or taxpayer identification number;
• identification documents;
• customs declarations;
• proof of payment;
• import permits;
• additional contact information; or
• any other information or documentation requested by the courier or customs authorities.

13.4 Customers are responsible for responding within the timeframe required by the courier or customs authorities.

14. Returned, Refused & Undeliverable Shipments

14.1 If a shipment is delayed, refused, abandoned, undeliverable, or returned to Ones Vintage due to the customer's action, omission, or failure to fulfil delivery or customs requirements, the customer is responsible for all costs arising from the shipment and its return.

This includes circumstances such as:

• failure to respond to the courier or customs authorities;
• failure to provide a Tax ID or customs information;
• failure to provide requested identification or documentation;
• failure or refusal to pay duties, taxes, VAT, customs fees, or other charges;
• incorrect, incomplete, or invalid delivery addresses;
• incorrect or insufficient contact information;
• failure to accept delivery;
• refusal to accept the shipment;
• failure to collect the shipment; or
• failure to complete customs clearance or delivery requirements.

14.2 The customer is responsible for all associated costs, including:

• original outbound shipping charges;
• return shipping charges;
• customs duties and taxes;
• storage charges;
• handling or processing fees;
• courier surcharges; and
• other costs arising from the failed delivery or return.

All outbound shipping, return shipping, customs-related charges, and associated costs are non-refundable.

14.3 If the customer requests re-shipment after an item has been returned to Ones Vintage, all re-shipping costs and outstanding charges must be paid in full before the product is dispatched again.

14.4 Ones Vintage is not responsible for costs arising from incorrect or incomplete addresses, contact information, Tax IDs, customs information, or other information provided by the customer.

15. Shipping Risk, Customer-Purchased Insurance, Loss & Damage

15.1 Ones Vintage strongly recommends that customers independently purchase appropriate shipping insurance, particularly for high-value purchases.

The customer is responsible for arranging and purchasing any shipping insurance they consider appropriate.

15.2 Ones Vintage does not undertake to purchase shipping insurance on behalf of the customer unless otherwise expressly agreed in writing.

Customers are responsible for understanding the terms, coverage, exclusions, claim requirements, compensation limits, and conditions of any insurance they purchase.

15.3 Once an order has been handed over to the courier, shipping, delivery, courier, customs, or import-related issues may include:

• parcel loss or theft;
• loss or damage during transportation;
• courier mishandling;
• delivery delays;
• customs inspection or detention;
• customs clearance delays or issues;
• requests for additional customs information or documentation;
• import restrictions;
• actions or decisions of couriers, customs authorities, or government authorities; or
• any other issue arising during transportation, delivery, customs clearance, or importation.

Such circumstances do not entitle the customer to cancel the order or request a refund, return, or exchange from Ones Vintage.

15.5 Where the customer has independently purchased shipping insurance, any insurance claim is subject to the relevant insurer's terms, coverage, exclusions, claim procedures, compensation limits, investigation, and final determination.

The customer is responsible for making and pursuing any claim under insurance independently purchased by the customer.

Ones Vintage may provide available shipment information or documentation relating to the order to assist with an insurance claim, but does not guarantee that any claim will be accepted or compensation paid.

15.6 Customers must cooperate with any courier, insurer, customs authority, or delivery investigation and provide required information or documentation.

15.7 If the customer does not purchase shipping insurance, purchases insufficient insurance, has an insurance claim rejected, or receives compensation that does not cover the full loss, Ones Vintage will not be responsible for the resulting loss and will not provide any cancellation, refund, return, or exchange.

16. Fraud Prevention & Payment Verification

16.1 Ones Vintage reserves the right to conduct verification procedures before accepting or dispatching an order.

16.2 We may request additional information or documentation to verify payment, identity, billing information, delivery information, or suspected fraudulent or unauthorised transactions.

16.3 Ones Vintage reserves the right to cancel or decline an order where fraud, unauthorised payment activity, chargeback risk, or unlawful activity is suspected.

17. Website Content & Intellectual Property

17.1 Unless otherwise stated, website content created by or for Ones Vintage, including photographs, graphics, text, layouts, logos, and original content, is owned by or licensed to Ones Vintage.

17.2 Website content may not be copied, reproduced, republished, commercially exploited, or distributed without prior written permission.

17.3 Third-party trademarks, brand names, and logos remain the property of their respective owners.

18. Website Availability & Third-Party Services

18.1 Ones Vintage aims to maintain accurate and reliable website services but does not guarantee uninterrupted, error-free, or continuous availability.

18.2 Our website may use or link to third-party services including payment providers, authentication providers, couriers, and other service providers.

Such third parties may operate under their own terms and privacy policies.

19. Limitation of Liability

To the extent permitted under the laws of Hong Kong, Ones Vintage shall not be liable for indirect, incidental, special, consequential, or financial loss arising from or related to the use of our website, purchases, shipping, delivery, customs clearance, or other circumstances connected with the transaction.

20. Force Majeure

Ones Vintage shall not be responsible for delays or failure to perform obligations caused by events including natural disasters, extreme weather, war, civil disturbance, government action, customs delays, transportation disruption, courier interruption, strikes, epidemics, pandemics, system outages, or other comparable events.

21. Privacy

Personal information collected through our website or during a transaction will be handled in accordance with our Privacy Policy.

Information may be shared with relevant service providers where required for payment processing, authentication, order fulfilment, shipping, customs clearance, fraud prevention, or legal compliance.

22. Changes to These Terms

Ones Vintage reserves the right to amend or update these Terms and Conditions from time to time.

The version published on our website at the time an order is placed will generally apply to that transaction.

23. Specific Transaction Agreements

Where Ones Vintage and the customer have expressly agreed in writing to different terms for a specific transaction, those expressly agreed terms shall prevail only in respect of the specific matter concerned.

All other provisions of these Terms and Conditions shall remain applicable and in full effect.

24. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

25. Governing Law & Jurisdiction

26. Contact Us

If you have any questions regarding a product, its condition, measurements, accessories, authentication, preferred authentication provider, previous restoration, after-sales service, orders, deposits, pre-orders, payment, shipping, customs clearance, or these Terms and Conditions, please contact Ones Vintage before placing an order or completing a purchase.