Privacy Policy
Last Updated: 27 August 2026
At Ones Vintage, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, make a purchase, visit our stores, contact us, submit a consignment enquiry, or otherwise use our products and services.
Where applicable, we handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (“PDPO”), the Personal Data Protection Act 2012 of Singapore (“PDPA”), and other applicable data protection laws.
1. Information We Collect
Depending on how you interact with Ones Vintage, we may collect information including:
- Name
- Email address
- Telephone number
- Billing and shipping addresses
- Order and transaction information
- Payment-related information
- Consignment-related information
- Communications and enquiries you send to us
- IP address
- Browser, device and network information
- Website activity and interaction information
- Information reasonably required for delivery, customs clearance, fraud prevention, authentication or customer service
Where required, we will inform you of the purposes for which your personal information is collected, used or disclosed.
You may choose not to provide certain information; however, this may affect our ability to process your order or provide certain services.
2. How We Use Your Information
We may collect, use and process your personal information for purposes including:
- Processing and fulfilling purchases and orders
- Processing or verifying payments
- Arranging delivery, collection and customs clearance
- Communicating with you regarding your orders, enquiries or services
- Providing customer service and after-sales support
- Processing consignment enquiries and related services
- Verifying transactions and helping prevent fraud, misuse or unauthorised activity
- Facilitating product authentication where applicable
- Maintaining transaction, accounting and business records
- Complying with applicable customs, tax, accounting, regulatory and legal requirements
- Operating, maintaining and improving our website and services
- Understanding how customers interact with our website
- Protecting the rights, property and security of Ones Vintage, our customers and our business
- Sending marketing communications where permitted by applicable law and, where required, with your consent
We will not use your personal information for purposes that are materially different from those for which it was collected unless permitted by applicable law or appropriate consent has been obtained.
3. Payments
Payments made through our website may be processed by third-party payment processors and payment service providers.
Ones Vintage does not generally store complete payment card details. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy and security practices.
We may receive limited transaction-related information necessary to confirm payments, process orders, maintain transaction records, provide customer service and help prevent fraudulent or unauthorised transactions.
4. How We Share Your Information
We may disclose personal information to trusted third parties where reasonably necessary to operate our business or provide our services, including:
- E-commerce and website service providers
- Payment processors and financial service providers
- Shipping, courier and logistics providers
- Product authentication service providers
- Technology, hosting and IT service providers
- Analytics and website performance providers
- Marketing and communication service providers
- Fraud prevention and security service providers
- Professional advisers, including accountants, auditors and legal advisers
- Customs, regulatory, governmental or law-enforcement authorities where required or permitted by applicable law
We do not sell your personal information in the ordinary course of our business.
Third-party service providers may process personal information in accordance with their own privacy policies and applicable laws.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance and, where applicable, support marketing and advertising activities.
Essential Cookies
Required for core website functions such as shopping cart, checkout and security.
Functional Cookies
Used to remember certain preferences and improve your browsing experience.
Analytics Cookies
Used to understand website traffic and how visitors interact with our website.
Advertising or Marketing Cookies
Where applicable, used to measure marketing performance and provide more relevant advertising.
You may be able to manage cookies through your browser settings or any cookie preference tools made available on our website. Disabling certain cookies may affect some website functions.
6. Marketing & Direct Marketing
Where permitted by applicable law and, where required, with your consent, we may use your contact information to send you information about Ones Vintage, including new arrivals, collections, events, promotions and other updates.
Where required by applicable law, we will provide the relevant information regarding the intended use of your personal data for direct marketing and obtain the necessary consent before using your personal data for such purposes.
You may opt out of marketing communications at any time by:
- Using the unsubscribe link included in our marketing emails; or
- Contacting us at info@onesvintage.com.
We will not charge you for exercising your right to opt out of direct marketing.
Opting out of marketing communications will not prevent us from sending necessary transactional or service-related communications, including order confirmations, payment information, shipping updates or important information relating to your purchase or services.
7. International Data Transfers
As Ones Vintage serves customers internationally and works with service providers in different jurisdictions, your personal information may be processed, stored or transferred outside the country or region in which you are located.
Where required by applicable law, we take reasonable and appropriate steps to ensure that personal information transferred internationally receives an appropriate or comparable standard of protection.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business or legal purposes.
This may include retaining information to:
- Fulfil and maintain records of transactions
- Provide customer service
- Prevent and investigate fraud
- Resolve disputes
- Maintain accounting and business records
- Comply with applicable tax, regulatory and legal requirements
When personal information is no longer reasonably required for business or legal purposes, we will take appropriate steps regarding its retention, deletion, anonymisation or disposal in accordance with applicable requirements.
9. Data Security
We take reasonable administrative, technical and organisational measures designed to protect personal information in our possession or control against unauthorised access, collection, use, disclosure, alteration, loss or other similar risks.
However, no method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information transmitted through or stored in connection with our website and services.
10. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate, incomplete or outdated personal information
- Request information about how your personal information has been used or disclosed, where applicable
- Withdraw consent to certain collection, use or disclosure of your personal information, where applicable
- Opt out of direct marketing communications
- Make an enquiry or complaint regarding how your personal information is handled
These rights may be subject to applicable legal requirements, limitations, exceptions and identity verification procedures.
Withdrawal of consent does not affect any collection, use or disclosure of personal information that is otherwise permitted or required by applicable law. Depending on the nature and extent of your withdrawal, we may also be unable to continue providing certain products or services to you.
To exercise an applicable privacy right or submit a privacy-related enquiry, please contact us at info@onesvintage.com.
We may request reasonable information to verify your identity before processing your request and will handle requests in accordance with applicable legal requirements.
11. Third-Party Websites & Services
Our website may contain links to third-party websites, platforms or services.
Ones Vintage is not responsible for the privacy practices, security or content of third-party websites or services. We encourage you to review their applicable privacy policies before providing personal information.
12. Children's Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where such collection would not be permitted under applicable law.
If you believe that personal information relating to a child has been provided to us inappropriately, please contact us at info@onesvintage.com so that we can review the matter.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technologies, practices or applicable legal requirements.
The latest version will be published on this page together with the revised Last Updated date.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the way Ones Vintage handles your personal information, please contact us:
We will review privacy-related enquiries and requests and respond as appropriate in accordance with applicable legal requirements.