Settlement Guide
Let you shop with peace of mind and complete the transaction easily
Order Completion Guide
Once an order is confirmed, no cancellation or return will be accepted. The maximum delivery time for goods is two weeks. Deposits will not be refunded after the deadline.
Settlement Details
Intimate and worry-free shopping experience
Once an order is confirmed, no cancellations or returns will be accepted. The maximum delivery time for goods is two weeks. Deposits not received after this deadline will not be refunded. If the customer is unable to collect the goods in person, the balance can be repaid and the goods can be shipped via SF Express.
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Store Policies
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Shipping Policy
Local delivery service: SF Express
We offer local delivery via SF Express. Orders for in-stock items will ship within 1-3 business days of ordering. Depending on the availability of our logistics provider, delivery may take 1-3 business days.
Overseas delivery service: DHL
Shipping and delivery days depend on the region. If you have any questions, please contact our store.
Return and Exchange Policy
- We do not accept any returns or exchanges, all sales are final.
- If the item you received is damaged during shipping or has any problems, please contact us within 24 hours of receiving the item.
- Once sold, if you have any questions after receiving the goods, please contact us immediately. No further inquiries will be entertained.
- We will not accept returns or exchanges due to personal reasons. Please note.
- Please remember to record the entire unpacking process to ensure the rights and protection of both parties. If there are any issues with the product, please contact customer service within 24 hours of receiving the package. Inquiries after this time will not be entertained.
Welcome to Ones Vintage online store. Please read our terms and conditions carefully.
Once an order is submitted, whether it is placed through the website or online communication software (such as WhatsApp/Facebook message), it means that the customer has carefully read, understood and agreed to all the following terms.
definition
1.1 In these Terms and Conditions, “we”, “us”, “our”, “the Website” and “ Ones Vintage ” refer to the Website and all its personnel.
1.2 “You” and “Your” refer to the user of this Website.
1.3 “Products” means all luxury goods sold on the Website.
Order
2.1 After submitting your order, we will send you a confirmation email to confirm that your order has been received.
2.2 We reserve the right to accept or reject any order.
2.3 If the goods you ordered are sold out, we will contact you and cancel the order.
2.4 We will send your product to the address you provide. If the address you provide is incorrect or incomplete, we will not be able to send the product. Please confirm whether the address is correct and complete in advance.
Payment
3.1 We accept a variety of payment methods, including credit cards, Alipay and bank transfers.
3.2 Your payment will be processed when your order is submitted.
3.3 If your payment fails, we will contact you and cancel your order.
3.4 Once a deposit is paid, no refund request will be accepted for any reason. Deposits that have not been completed will not be refunded.
transportation
4.1 We will process your order and send the goods as soon as possible.
4.2 Shipping time depends on your address and the shipping method you choose.
4.3 We are not responsible for any loss or damage during transportation. Please purchase cargo insurance if necessary.
Return and Exchange Policy
5.1 We do not accept any returns or exchanges, all items are final sales.
5.2 If the goods you received are damaged during transportation or have any problems, please contact us within 24 hours of receiving the goods.
5.3 If you have any questions about the goods after receiving them, please contact us immediately. We will not entertain any subsequent inquiries.
5.4 Please note that we will not accept returns or exchanges due to personal reasons.
5.5 Please remember to record the entire unpacking process to ensure the rights and protection of both parties. If there are any issues with the product, please contact customer service within 24 hours of receiving the package. No follow-up will be accepted after this time limit.
Determination of product status
Most of the items sold in this store are second-hand items. Second-hand and used items will inevitably have normal signs of use. Please confirm the condition and usage of the item before purchasing. After confirmation, returns for the above reasons will not be accepted.
Before purchasing, please make sure you understand and know the conditions that may occur on used products (such as normal maintenance procedures, touch up The above situations are not grounds for refund. In addition, there will be no cancellation, return or exchange services for goods that have no usage problems.
Please raise any after-sales issues within 1 day after receiving the product. To protect the rights and interests of our company, we will not accept any disputes after the deadline.
Identify products
Our company uses Entrupy anti-counterfeiting verification technology Each luxury item is authenticated through AI scientific verification and is also manually authenticated to ensure that every product in this store is authentic.
Our company is an Entrupy certified merchant and can provide related fee-based authentication certificate services. After completing the appraisal, the guest will receive ent rupy Certificates, each with its own link, can be found on the Entrupy website.
Our company only accepts Entrupy (or similar international appraisal companies such as Legitg rails ) or the brand owner's appraisal report and results. In the event of any discrepancy, the brand owner's decision shall prevail. The results of any third-party personal appraisal cannot be used as a reason for return or refund.
Privacy Policy
6.1 We respect your privacy and will strictly protect your personal information.
6.2 We will only collect your personal data when necessary, such as to process your order or answer your enquiry.
6.3 We will not sell or share your personal information.
6.4 We use security measures to protect your personal data from unauthorized access or use.
intellectual property
7.1 All content on this website, including but not limited to text, images, trademarks and software, is our property.
7.2 You may not use the content on this website in any way unless expressly authorized by us.
Disclaimer
8.1 We make no warranties or representations about the accuracy, completeness, reliability, availability or suitability of any content or merchandise on this website for any purpose.
8.2 We are not liable for any loss or damage arising from the use of this website or any goods.
Revision
9.1 We reserve the right to amend these Terms and Conditions at any time.
9.2 The revised terms and conditions will be published on this website.
Governing Law and Jurisdiction
10.1 These Terms and Conditions shall be governed by local law.
10.2 Any disputes arising from the use of this website or any products shall be resolved through sincere negotiation between the parties.
10.3 If negotiation and settlement fail, both parties agree to submit the dispute to the jurisdiction of the local court.
10.4 The Company is a registered company in Hong Kong and all legal details shall be subject to the local laws of Hong Kong.
About updated privacy policy and terms and conditions
Vintageone Trading Limited reserves the right to amend this Privacy Policy and Terms and Conditions without prior notice. You can view the latest version on our website.
Welcome to Ones Vintage online store. Please read our terms and conditions carefully.
Once an order is submitted, whether it is placed through the website or online communication software (such as WhatsApp/Facebook message), it means that the customer has carefully read, understood and agreed to all the following terms.
definition
1.1 In these Terms and Conditions, “we”, “us”, “our”, “the Website” and “ Ones Vintage ” refer to the Website and all its personnel.
1.2 “You” and “Your” refer to the user of this Website.
1.3 “Products” means all luxury goods sold on the Website.
Order
2.1 After submitting your order, we will send you a confirmation email to confirm that your order has been received.
2.2 We reserve the right to accept or reject any order.
2.3 If the goods you ordered are sold out, we will contact you and cancel the order.
2.4 We will send your product to the address you provide. If the address you provide is incorrect or incomplete, we will not be able to send the product. Please confirm whether the address is correct and complete in advance.
Payment
3.1 We accept a variety of payment methods, including credit cards, Alipay and bank transfers.
3.2 Your payment will be processed when your order is submitted.
3.3 If your payment fails, we will contact you and cancel your order.
3.4 Once a deposit is paid, no refund request will be accepted for any reason. Deposits that have not been completed will not be refunded.
transportation
4.1 We will process your order and send the goods as soon as possible.
4.2 Shipping time depends on your address and the shipping method you choose.
4.3 We are not responsible for any loss or damage during transportation. Please purchase cargo insurance if necessary.
Return and Exchange Policy
5.1 We do not accept any returns or exchanges, all items are final sales.
5.2 If the goods you received are damaged during transportation or have any problems, please contact us within 24 hours of receiving the goods.
5.3 If you have any questions about the goods after receiving them, please contact us immediately. We will not entertain any subsequent inquiries.
5.4 Please note that we will not accept returns or exchanges due to personal reasons.
5.5 Most of our products are pre-owned and are not subject to the seven-day appreciation period. Unconditional returns and exchanges are not accepted. Please note that due to the age of most of our products, we cannot guarantee their pristine condition. We do not have access to the complete maintenance history of our products and therefore do not accept refunds based on this reason.
Determination of product status
Most of the items sold in this store are second-hand items. Second-hand and used items will inevitably have normal signs of use. Please confirm the condition and usage of the item before purchasing. After confirmation, returns for the above reasons will not be accepted.
Before purchasing, please make sure you understand and know the conditions that may occur on used products (such as normal maintenance procedures, touch up The above situations are not grounds for refund. In addition, there will be no cancellation, return or exchange services for goods that have no usage problems.
Please raise any after-sales issues within 1 day after receiving the product. To protect the rights and interests of our company, we will not accept any disputes after the deadline.
Identify products
Our company uses Entrupy anti-counterfeiting verification technology Each luxury item is authenticated through AI scientific verification and is also manually authenticated to ensure that every product in this store is authentic.
Our company is an Entrupy certified merchant and can provide related fee-based authentication certificate services. After completing the appraisal, the guest will receive ent rupy Certificates, each with its own link, can be found on the Entrupy website.
Our company only accepts Entrupy (or similar international appraisal companies such as Legitg rails ) or the brand owner's appraisal report and results. In the event of any discrepancy, the brand owner's decision shall prevail. The results of any third-party personal appraisal cannot be used as a reason for return or refund.
Privacy Policy
6.1 We respect your privacy and will strictly protect your personal information.
6.2 We will only collect your personal data when necessary, such as to process your order or answer your enquiry.
6.3 We will not sell or share your personal information.
6.4 We use security measures to protect your personal data from unauthorized access or use.
intellectual property
7.1 All content on this website, including but not limited to text, images, trademarks and software, is our property.
7.2 You may not use the content on this website in any way unless expressly authorized by us.
Disclaimer
8.1 We make no warranties or representations about the accuracy, completeness, reliability, availability or suitability of any content or merchandise on this website for any purpose.
8.2 We are not liable for any loss or damage arising from the use of this website or any goods.
Revision
9.1 We reserve the right to amend these Terms and Conditions at any time.
9.2 The revised terms and conditions will be published on this website.
Governing Law and Jurisdiction
10.1 These Terms and Conditions shall be governed by local law.
10.2 Any disputes arising from the use of this website or any products shall be resolved through sincere negotiation between the parties.
10.3 If negotiation and settlement fail, both parties agree to submit the dispute to the jurisdiction of the local court.
10.4 The Company is a registered company in Hong Kong and all legal details shall be subject to the local laws of Hong Kong.
About updated privacy policy and terms and conditions
Vintageone Trading Limited reserves the right to amend this Privacy Policy and Terms and Conditions without prior notice. You can view the latest version on our website.
Contact Us
For further inquiries or assistance, please contact our customer service team.